Advisory Services Europe | Omnichannel Strategies

The retail and consumer industries are undergoing rapid transformation as customers navigate seamlessly between physical and digital touchpoints. With expectations for personalization, consistency, and convenience at an all-time high, organizations lacking an omnichannel strategy risk losing customer loyalty. Meanwhile forward-thinking leaders are seizing powerful growth opportunities.

This session is designed to prepare business and technology executives for the future of customer engagement. It will provide insights into defining the right omnichannel strategy, building personalized and seamless cross-channel experiences, integrating commerce, personalization, and ecosystem approaches, and designing resilient operations that connect supply chains, stores, and digital platforms –ensuring competitiveness, loyalty, and long-term value creation.

How to redefine customer engagement models to deliver seamless, cross-channel experiences
Investment areas for personalized, data-driven interactions at scale to strengthen customer loyalty
How to modernize and migrate legacy retail and e-commerce platforms for integrated omnichannel operations
Harness AI & analytics to improve effective targeting, customer journey orchestration, and ROI
Overcome siloed operations that block a unified customer view
Ensure supply chain resilience to support omnichannel fulfillment models (BOPIS, curb side, etc.)

Define a differentiated omnichannel strategy & stronger competitive positioning
Learn from best practices and case studies
Explore new revenue streams from personalized, data-driven customer engagement
Identify opportunities for cost savings & efficiency through integrated operations
Possibilities for superior CX via seamless cross-channel journeys
Guidance on building resilient omnichannel supply chains & fulfillment models
Roadmap for leveraging AI, analytics, and automation in personalization & marketing
Insights into ecosystem partnerships to expand reach and customer value

OT Security - From Business Value to Secure Execution

Part 1: Why IT/OT Convergence Is More Than Just a Technical Project

OT Security - From Business Value to Secure Execution

Part 2: OT Security Use Cases – Delivering Business Value Across Industries

OT Security - From Business Value to Secure Execution

Part 3: The Changing Threat Landscape in OT Environments

OT Security - From Business Value to Secure Execution

Part 4: OT Security Architecture – What Works?

OT Security - From Business Value to Secure Execution

Part 5: Roles and Responsibilities in OT Security – Who Owns What?

Why Quantum Computing Now Belongs on the Business Agenda

Jennifer Jonat is an analyst at PAC, based in Munich, Germany. She holds a Bachelor of Arts in Fashion & Design Management and a Master of Science in Corporate Management & Economics.

Her academic journey has been complemented by practical experience in market research, performance marketing, and e-commerce, giving her a well-rounded perspective on digital business dynamics.

At PAC, Jennifer focuses on the Digital Customer Engagement cluster and the Retail & Wholesale sector. She is primarily responsible for deliviering market insights and analysis for the Austrian market, while also contributing to broader research across German-speaking markets.